Refund policy

If something's wrong

If a product doesn't work as described, is faulty, or isn't what the product page said, tell us and we'll put it right. We'll fix it, help you set it up, or refund you. This doesn't affect your legal rights.

Changing your mind

Because downloads are delivered instantly, you can't cancel an order just because you changed your mind once the download has been made available to you. We look at every request individually, though, so if something went wrong (for example you bought the same product twice by mistake), let us know.

How to ask for a refund

1. Message us on Discord with your PayNow order reference (it's on your receipt email) and what went wrong.
2. We'll reply, usually within a day, and try to fix the problem first.
3. If we agree a refund, it's made through PayNow, our payment provider, back to the way you paid.

After a refund

• Your licence for the refunded product ends, so please delete the files and stop using them (see our licence).
• Any Club points earned on that order are removed, once the Club launches.

Chargebacks

Please talk to us before opening a dispute with your bank or card provider. We can usually sort things out faster, and a chargeback ends your licence for the products in that order.